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Payment Security We take the security of our website and of your transactions extremely seriously. We encrypt all traffic involving personal data with industry-standard SSL certificates and we are also PCI compliant - meaning that we follow all current data security standards and undergo weekly scans monitoring our security status.
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Additionally, we do not store any card details at all, all payments are handled using a system of Tokenisation which is an industry-standard method of secure payment handling. When you place an order with us payment is either handled via your Paypal account or if you choose to pay by credit/debit card we create a 'Token' with your payment details which is stored by the Bank payment gateway. When you return to make a purchase it basically reactivates the 'Token' so no details need to be entered again and those details are not stored by us. Shipping FAQs Free Shipping: We offer free postage on orders over £50.00 to the UK sent via Royal Mail.* *To qualify for free postage the order must be sent as one package. Therefore, all items must be in stock or you should be happy to wait until all items become available to ship so they can be sent as one package. Downloads and Gift Vouchers do not count towards free shipping. Please note that Pre-Orders do not count towards free shipping as their release dates are liable to fluctuate. Stock Status If your order contains items that have different estimated shipping dates (for example, ‘available to pre-order’, ‘in stock’, ‘available to ship in 1-3 days’) you will be given an option either to wait for everything to become available to ship in one package, or to ship each item as soon as it becomes available. Stock arrives at the office throughout the day so the stock status of items on the website can change several times a day.
Important Note: all items that are not currently displaying as In Stock need to be ordered in from our suppliers and the estimated shipping dates are only an indication of when we expect those items to come into stock. If there are any unforeseen issues with availability we will notify you immediately. Premium Packaging At checkout you are able to select a premium packaging option for a fee of £1.50. We pack all of our orders using appropriate packaging, however when you pick this option we use a wider cruciform offering additional protection if you have a particularly heavy-handed postman.
UK and International Shipping Options We offer two services: 1. First Class Royal Mail - for UK and for International orders: The package will be delivered by your national postal service. Story Structure Architect Ebook Download.
Royal Mail sets limits on the weight of packages, so if the order becomes too heavy to ship in one package the order will be split into two or more packages. The packages will be marked accordingly, for example, if an order has to be sent over two packages the packages would be labelled ‘1 of 2’ and ‘2 of 2’. Parcelforce tracked courier service: This comprises a flat box fee for UK (and some European countries), and a sliding scale based on weight for other countries. Parcelforce is a Monday - Friday service. Packages sent via Parcelforce can be tracked here: Parcelforce can only ship to PO boxes in certain countries, details can be found once you have made your country selection at checkout. Once you have added items to your crate you can select your country and choose either to send everything in one package or to ship as soon as the items become available. At this point the total given is a guide to the cost and more shipping configurations are available once you have logged in and proceeded to checkout.
At the checkout you will still be able to add or take away items from the crate and change/compare your shipping options. Office 2000 Premium Deutsch Download Yahoo. Pre-orders are treated as separate packages to items that are either in stock or available to order. If pre-orders share the same release date then they can be ordered and shipped together.
However pre-order release dates are liable to change, if you have ordered two pre-orders with the same date to ship together and then one release date gets pushed back, we will ship the available pre-order straight away and the second pre-order as soon as it becomes available with no extra shipping charge. If you choose to ship your order across more than one package you can select the Royal Mail service for one package and Parcelforce courier for the other. Exceptions: * if an individual item weighs more than 2kg and you are outside of the UK the package must be sent via courier as Royal Mail sets a 2kg limit on packages. * Royal Mail covers postage all countries, however Parcelforce is not available in every country. Missing Packages If an order does not arrive, we can issue a replacement package.